General
What is Orgville?
Orgville is an online store offering a variety of health foods and personal care products. We are committed to promoting wholesome wellness through our range of products that are rooted in Indian tradition and made with native superfoods.
Where is Orgville located?
AR Bio Products, the company behind Orgville, is registered in Tamil Nadu, India. Our facility is located in Dindigul, Tamil Nadu.
Products
What kind of products does Orgville offer?
Orgville offers a range of packaged food products and herbal personal care products. Our key offerings include sprouted multigrain mixes, health foods made with native superfoods like moringa, flaxseed, amla, honey, spirulina, and millets.
Are Orgville products safe and legal?
Yes, the sale and distribution of Orgville products comply with applicable laws and regulations. We hold relevant licenses and registrations, such as GSTIN and FSSAI, to operate legally.
Do Orgville products come with any warranties or guarantees?
Orgville provides a warranty against quality standard issues or tampering during shipment. Customers may request a replacement by providing picture proof.
Pricing and Payments
How are Orgville products priced?
Prices for Orgville products are displayed in Indian Rupees (INR) for Indian users. An MRP is set for every product sold on the website. Prices for users outside India may be displayed in their local currency after adding conversion charges.
What payment methods does Orgville accept?
Orgville accepts payment through various methods, including credit cards, debit cards, bank transfers, UPI, and select e-wallets.
What is Orgville's refund and cancellation policy?
Users may request order cancellation until the product is shipped. Upon successful processing, refunds will be issued to the original payment method. Please refer to the Return & Refund policy for further details.
User Accounts and Registration
Do I need to create an account to use Orgville?
To access certain features or services on the Orgville website, users are required to create an account and provide accurate and complete information during the registration process.
How is my personal information handled?
During the registration process, Orgville collects personal information, including name, email address, and payment details. This information is handled in accordance with the company's Privacy Policy.
How secure is the Orgville website?
Orgville utilizes the default Shopify user roles and permissions to manage access to the website and store. Two-factor authentication (2FA) has been enabled for the Shopify login form to enhance account security. The website enforces a secure HTTPS protocol for all user interactions.
Intellectual Property and Licensing
Does Orgville own any trademarks?
Yes, Orgville owns trademarks for the brand names "Orgville" and "Sproutix".
What are the terms of use for Orgville's website content?
Unless otherwise stated, AR Bio Products and/or its licensors own the intellectual property rights for all material on the Orgville website. All intellectual property rights are reserved. Users may access the website for their own personal use, subject to restrictions set in the terms and conditions.
Dispute Resolution and Termination
How are disputes handled?
In case of disputes, users are encouraged to contact the Orgville website admin directly via email as the initial approach. Further issues may be resolved through consumer forums and courts. Any legal disputes arising from the agreement shall be resolved in the Dindigul District Court, Tamil Nadu, India.
Can Orgville terminate user accounts or restrict access?
Yes, Orgville reserves the right to terminate user accounts or restrict access to the website for users found to be violating prohibited activities or engaging in behavior contrary to the terms and conditions.For more detailed information, please refer to the full Terms and Conditions document available on the Orgville website.